Jerald Christopher Carlos

Summary

I'm a front-end developer with a background in e-commerce and client services, now focused on building clean, responsive websites using HTML, CSS/ Tailwind CSS, JavaScript/ JQuery, and templates languages Shopify Liquid and JSON. After several years managing Shopify projects for clients in the UK and US, I transitioned into development to bring ideas to life more directly. I have hands-on experience with Shopify theme development, storefront customization, and integrating third-party apps. I’m comfortable working across teams, translating business goals into functional designs, and making sure the final product not only looks good but performs well. I care about details, communication, and creating websites that people actually enjoy using.

Skills

Work Experience

Account Manager

That Works (Shopify Plus Partner)
July 2024 to January 2025

• Managed UK and US client accounts, across industries, ensuring smooth delivery of Shopify and CRO services.
• Understood client requirements, offered strategic recommendations to improve websites, and turned approved ideas into clear briefs and actionable plans.
• Coordinated closely with developers, designers, email marketers, and third-party partners to ensure tasks were completed on time and to high standards.
• Led regular weekly or bi-weekly meetings with clients to discuss progress, address questions, and build strong relationships through clear communication.
• Sent weekly reports and updates to keep clients informed and engaged throughout each project.
• Handled quality assurance and testing to make sure deliverables met expectations before launch.
• Used tools like ClickUp, Notion, Slack, and Convert (A/B Testing) to manage tasks, track progress, and collaborate with internal and external teams.

Junior Account Manager

Superco (Shopify Plus Partner)
July 2022 to February 2024

• Managed day-to-day communication with e-commerce clients, understanding their requirements and providing website improvement recommendations.
• Turned approved ideas into clear briefs, assigned and monitored tasks in Jira, and worked closely with developers and designers to ensure smooth project progress.
• Sent regular updates to clients, keeping them informed and involved throughout each stage of the project.
• Conducted quality assurance and testing before deliverables were shared to ensure accuracy and alignment with client expectations.
• Coordinated with third-party partners when needed to support project goals.
• Used tools such as Jira, Slack, Confluence, Figma, and GitHub to manage projects, collaborate with internal teams, and track progress.

Senior Merchant Onboarding and Support Specialist

PW Global BPO
June 2020 to July 2022

• Review business account applications for a financial institution that processes payments for online merchants.
• Conducts research on potential merchants to identify the legitimacy and capacity of their business.
• Provide business support to new and existing online merchants.

Team Leader

LizardBear Tasking Inc. (TaskUs)
April 2017 to April 2020

• Led a team of 10–12 support specialists handling email, chat, and phone inquiries from Shopify merchants.
• Provided day-to-day supervision, including coaching team members on performance, behavior, and quality assurance results
• Facilitated team meetings, training sessions, and professional development activities to help the team grow and improve.
• Guided new team members after onboarding to help them adjust to processes and expectations within the team.
• Collaborated with management to discuss team performance, strategize improvements, and suggest process enhancements based on frontline experience.
• Handled quality assurance reviews to ensure high service standards and excellent merchant support.
• Used tools like Zendesk, Slack, and Google Workspace to manage team operations and communications.

Technical Support Representative

Concentrix Philippines
January 2017 to February 2017

• Provide technical support to customers who are using a well-known brand of smartphone.

Customer Support Representative

iQor Philippines
January 2016 to January 2017

• Provide general support, including account concerns or requests, billing, payment, basic troubleshooting, and sales inquiries for a telecommunication company.

Central Engineering Staff

Refletech Engineering Enterprise
June 2014 to January 2016

• Assist company engineers in creating engineering reports for onsite and offsite projects.
• Provide quotations to potential clients for their requirements.
• Provide support in procurement of project materials.
• Facilitate hiring/ recruitment procedures for onsite projects.

Education

Associate in Office Administration

Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST)
Academic Year 2012 to 2014

• Completed a comprehensive program focused on administrative and clerical functions in a professional office setting. Developed skills in office management, document processing, customer service, basic accounting, communication, and the use of office software (e.g., Microsoft Office Suite). Trained in effective time management, workplace professionalism, and support roles for executives and office teams.